SpeedConnect has immediate openings in both Michigan and Iowa to keep pace with our growing customer base. If you are interested in any of the opportunities posted below, please send your resume to jobs@speedconnect.com.

Customer Support Representative

Job title: Customer Support Representative
Reporting: Call Center Manager
Location: Various

General Description:
The Customer Support Representative is the Company’ key customer contact member. The position, receives incoming requests for general technical support, answer general sales questions, schedules appointments, accurately enters ticket information into the database, protects company data and its resources, coordinates service appointments, takes walk in support inquiries and/or equipment testing and exchanges, and other duties as may be assigned from time to time.

The CSR handles exceptions, researches complaints, and tutors and instructs customers in the installation and use of various computer appliances as may be needed to access Company services. Answer all service related calls and/or emails. Handle field technician requests. The SpeedConnect CSR assures customer satisfaction.

Responsibilities:

• Receive telephone calls from SpeedConnect customers to discuss support questions and service concerns; place telephone calls to customers to assure satisfaction and or resolve open service requests.
  
• Responds to customer inquiries regarding high speed data products and services; offers additional or alternative product and services to customer; attempts to save disconnects or avoid reduction in services; explains price information, installation procedures; explains proper troubleshooting procedures and rate structure.
  
• Assess customer needs and promote all services to existing and new customers with tact and courtesy. Place new installation orders, place service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special request for services.
  
• Responsible for researching customer complaints and/or open service requests.
  
• Responds to any messages from answering service or voicemail boxes.
  
• Reconciling billing database to servers.
  
• Responsible for handling field technicians on new installations, disconnects, service calls, and any other type of work order. While keeping accurate data of any equipment changes from trucks to database.
  
• Respond to all email related support issues.
  
• Accurately perform various clerical duties.
  
• Perform other duties as may be requested by a member of the Management team.

Qualifications:
Candidate must have a high school diploma, a valid driver’s license, good driving record and pass company background check. Personal computer training and experience, a technical acumen combined with a resilient personality and a positive pr customer company attitude.

Microwave Tower Technician

Location: Various locations - field and home office position
Job title: Microwave Tower Technician
Reporting: Service Manager
Level: Full-time – full time benefits

General Description:
The Microwave Tower Technician will be responsible for repairing, installing, and/or maintenance on communication towers and customer locations. The Tower Technician will be required to travel, and be able to climb to heights in excess of 500 feet. Essential Duties and Responsibilities:

• Perform antenna mount installation, RF/Fiber Cable Runs, and ancillary RF equipment through the following: Conduit, Monopole, H-Frame, Rooftop, Cable Trays, Tenant Improvement Sites.
  
• Performance of the installation and/or removal of new antenna systems; including mounts, cables, support hardware, alignment and troubleshooting as required.
  
• Customer service calls and installations.
  
• Operate field strength meter and have experience with spectrum/network analyzers.
  
• Maintain customer satisfaction and quality control through monitoring system standards.
  
• Establish, nurture and maintain favorable relationships with customers, potential customers, past customers and community members.
  
• Maintain proper paper work and work documentation.
  
• IP networking – configuration and maintenance.
  
• Tower ground/facility maintenance.
  
• Ensure that distribution components are built right the first time.
  
• Handle ladders and hand tools.
  
• Operate and maintain service vehicle.
  
• Represent the company in a completely professional manner at all times, present a professional attitude and appearance in employee, customer, vendor and contact interface situations. Participate in and encourage community service participation.
  
• Participate in other duties/responsibilities/projects as situations dictate and or as directed by the Service Manager.

Qualifications:
Tower Technician must have previous experience climbing towers in excess of 250 feet, basic knowledge of installation and maintenance of microwave equipment, have a valid Driver's License, and be able to pass Drug & Criminal and other client required background checks. Tower Climbing & First Aid Certifications are preferred. Must also be an organized team player with good ethics and communication skills. Able to read, comprehend and carry out instructions. Great physical condition and stamina. Able to drive a company vehicle. High School Diploma, GED or equivalent work experience. This position is 100% performed externally, on-site, outdoors, with exposure to the elements of nature working under normal construction conditions.

Wireless Service Technician

Location: Various locations - field position – may work from home office.
Job title: Wireless Technician
Reporting: Service Manager
Level: Full-time – full time benefits

General Description:
Wireless Service Technician to join our expanding Customer Service Team. Your main focus will be to solve wireless DOCSIS modem installations issues, align customer antennas, and identify LAN and or Local RF conflicts and or interference, other duties as required. This person will be responsible for a company provided Service Truck and must be able to handle a 30 foot ladder. Qualifications include: Experience with the Installations of home Satellite dishes and PC Network cards. Windows 98/ME/2000/XP, IP networking & configuration and cable modem experience a plus. Candidate must have a high school diploma, a valid driver's license. The willingness and the ability to handle ladders, hand tools, various test equipment and climb antenna towers if needed. Excellent opportunity for advancement in the head-end and repeater systems work.

Responsibilities:

• Customer service calls and installations.
  
• Operate field strength meter and have experience with spectrum/network analyzers.
  
• Maintain customer satisfaction and quality control through monitoring system standards.
  
• Establish, nurture and maintain favorable relationships with customers, potential customers, past customers and community members.
  
• Participate in other duties/responsibilities/projects as situations dictate and or as directed by the Service Manager.
  
• Maintain proper paper work and work documentation.
  
• IP networking – configuration and maintenance
  
• Radio tower antenna maintenance.
  
• Ensure that distribution components are built right the first time.
  
• Handle ladders and hand tools.
  
• Operate and maintain service vehicle.
  
• Represent the company in a completely professional manner at all times, present a professional attitude and appearance in employee, customer, vendor and contact interface situations. Participate in and encourage community service participation.